Patients have the right to expect us to:
- work towards improving everyone’s health;
- provide a universal service for everyone based on need;
- provide treatment which is safe and effective, based on the best available evidence;
- communicate effectively and sensitively with patients and their families and carers;
- listen to the views and concerns of patients;
- treat patients with dignity and respect;
- understand the wants and needs of patients in order to improve the quality of services;
- inform and involve patients in all decisions about their care and treatment;
- provide information about services and treatment; and
- Respect patients’ rights to privacy, dignity and confidentiality.